At AskWork.in, your trust and satisfaction are our top priorities. Unlike traditional escrow models, all payments made by buyers remain securely with AskWork.in until you confirm that the work meets your expectations or a refund is initiated. This ensures that your funds are protected throughout the project.

How Refunds Work

1. Payment Retention:
   When you make a purchase on AskWork.in, your funds are collected and held by AskWork.in. They do not automatically transfer to the freelancer until you are fully satisfied with the work delivered.
2. Initiating a Refund:
   If the work does not meet the agreed-upon standards or requirements, you may request a refund by contacting our support team. Please provide detailed information and any relevant documentation to help us assess your concerns.
3. Review & Resolution:
   Our dedicated mediation team will review your refund request in consultation with the freelancer involved. We follow a fair and transparent process to ensure that all issues are resolved in a manner that upholds the best global practices. If your claim is validated, AskWork.in will process a refund for the applicable amount.
4. Processing Time:
   Approved refunds will be processed and returned to you within 7-10 business days. This timeline ensures a prompt resolution while maintaining thorough review processes.

Dispute Resolution & Policy Integrity

1. Fair Mediation:
   We act as an impartial mediator dedicated to resolving disputes between buyers and freelancers. Our goal is to achieve a fair outcome that honors the commitment to quality and transparency on both sides.
2. Protection Against Misuse:
   To maintain the integrity of our marketplace, any fraudulent or unjustified refund requests will be thoroughly investigated. Such actions may result in penalties or restrictions on your account to protect the interests of our community.

By engaging in AskWork.in, both buyers and freelancers agree to adhere to this Refund Policy. Our commitment is to safeguard your investment and continually provide a secure, reliable platform for digital collaborations.

If you have any questions or need further assistance regarding refunds, please do not hesitate to contact our support team. We are here to help ensure that every transaction on AskWork.in is a positive and secure experience.